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As the first hospital in Poland, we were granted the global Quality Certificate ISO 9001:2000. The document demonstrates that the system of quality management relating to multi-profile medical services provided both in hospitals and outpatient clinics has been properly implemented (i.e. in compliance with the standard). Currently, the system is continuously monitored by both internal auditors as well as specialists from an external certifying company, Dekra ITS.
For all our patients we provide:
- safe treatment that complies with world standards
- comfort during a stay in single or double rooms with a bathroom, TV set, access to the Internet, menu from our restaurant and a personal minder
- experienced doctors and nurses
- quality of services and medical equipment at the world-class level
- full information on the methods and course of treatment
- English speaking staff
Our hospital in Wroclaw and representatives of the remaining four Lower Silesia private hospitals sign an Act of Association of the Lower Silesian Branch of the Private Hospitals Association. The Lower Silesian Branch will act in cooperation with other branches of the National Association of Private Hospitals
Our hospital was granted an award in recognition of the high quality of its services in the international Dekra Award contest whose official final part took place in Stuttgart. The contest featured 200 European companies, all of which had to be holders of the ISO 9001:2000 certificate. The auditors inspecting the facilities of the contestants focused on general management and development strategy, employee-oriented management, the management system and processes therein and employee and customer satisfaction. In the first stage the hospital was amongst 40 enterprises which, according to the auditors, fulfilled the criteria best. 14 of those made it to the final: three won the main prizes and 11 (including us), were distinguished.
